And What You Can Do About It In my previous life, I managed a department of ten sales people and two clerical. We had 70 million in sales flow through there, so having good systems in order was paramount to good customer service. It was always the sales people that had the most cluttered desks that I got the most complaints about. Even though they would swear they knew where every single note was, inevitably something would fall through the cracks. Working in aviation and sup